Terms & Conditions

Please read these terms & conditions carefully before using this website. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions. If you do not agree to these terms and conditions you may not use or access this Website.

You acknowledge and agree that all content of this website including all images, graphics, text and other portions of these web pages are copyrighted by ISY GmbH or its subsidiaries or affiliated companies and/or third party licensors.

Permission is given only to view the material on these web pages and to save that material only for your future personal and non-commercial reading. You agree not to copy, reproduce, modify, transmit, commercially exploit, distribute or publish in any way or create any derivative works unless you obtain the written permission of ISY GmbH.

We reserve the right to modify, suspend or withdraw any aspect of this website (in part or whole) at any time without prior notice, including the availability of any feature, promotion, database, or content. We may also impose limits on certain features and services, we shall not be liable to you or a third party for any modification or withdrawal. If you continue to use this website following an alteration it will be deemed as your acceptance to this change. Prices, features of any products, services or information are subject to change without notice.

ISY GmbH does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, timeliness, reliability or otherwise. All reasonable care is taken to ensure images, specifications, descriptions and prices of products on this website are correct at the time of entry. We are constantly updating and maintaining the website to keep the information as current and accurate as possible.

Whilst we try to represent accurate product colours in the images on our website, colours may vary due to the specification and resolution limitations of computer screens and should be used as a guide only.

During periods of a sale or promotion our standard terms & conditions may be affected by those associated with the offer.

You (and NOT ISY GmbH) assume total responsibility and risk for your use of this website and the Internet.

The materials in this site are provided ‘as is’ and without warranties of any kind either express or implied.

To the fullest extent permissible pursuant to applicable law, ISY GmbH disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

ISY GmbH does not warrant that this website or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the servers that make it available, are free of viruses or other harmful components.

ISY GmbH shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service.

General Terms and Conditions

Our terms and conditions in detail

  1. Scope of application and conclusion of contract
    02. Withdrawal
    03. Delivery and shipping costs
    04. Warranty and guarantee
    05. Orders, offers and prices
    06. Delivery provison
    07. Payment, date of payment
    08. Set-off and retention
    09. Reservation of title
    10. Place of jurisdiction
    11. Data protection
    12. Validity
    13. Disclaimer of liability
    14. Disclaimer for external links
    15. Applicable law
    16. Supplier identification

1. Scope of application and conclusion of contract

General Terms and Conditions for private customers. The contract language is German. The presentation of products on our website, the printed catalog, brochures and/or leaflets is not a legally binding offer but only a non-binding representation of the ISY GmbH product assortment.

In our online stores a binding order for the goods in the basket is placed by clicking the „Place Order” button. The automatic „order overview“ is send immediately after submitting the order. This „order overview“ does not yet present the purchase contract. When you place an order by e-mail, by phone, by mail or via our website, the contract of purchase is drawn with our separate order confirmation or e-mail with the notification that the goods were sent to you, or at the latest upon delivery of the ordered goods.

2. Right of withdrawal

2.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us by mail to of your decision to withdraw from this contract by an unequivocal statement. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal by e-mail without delay.

Your email to us should contain in minimum following information:

  • Original Nordenboot/ISY GmbH Invoice Number and/or invoice
  • Description of articles you would like to send back
  • Your full name, tel. number, email, full address
  • Date when you received the articles

2.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods and we reserve the right to test and inspect the returned articles before reimbursing your return.

Exceptions from the right of withdrawal

The right of withdrawal will not apply as regards the following:

  • Service contracts after the service has been fully performed if the performance has begun with the consumer’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;
  • The supply of goods made to the consumer’s specifications or clearly personalized;
  • The supply of goods which are liable to deteriorate or expire rapidly;
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
  • The supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal

3. Delivery and shipping costs

Our currently valid delivery costs you will always find in our Online Shop just before payment (before you press “Place Order”).

Shipments Generally

The ISY GmbH team will gladly accept orders from all over the world and ship them to remote locations and ports when we receive a clear delivery address from you. These prices are without VAT. You also have the opportunity to take advantage of additional services at any time. The resulting costs are also due if you make use of your 14-day right of withdrawal. Any occurring transport damage is insured by us. We would like to point out that customs duties, taxes, import charges, storage fees, exchange rates, currency differences or other costs may arise which ISY GmbH has no influence on and we cannot estimate or determine them beforehand – As this is the responsibility of the recipient who is obliged to pay any fees incurred. The return costs are also obliged to be paid by the recipient as well.

Customs can open and scan packages for control. For more information on costs, customs clearance times, etc., please contact your local customs authorities. The customs authorities of some countries require special proof of identification from the importer / consignee of goods before a consignment is released. As the importer / consignee of the goods, you may use an identification number, e.g. national identification number, CPF or tax number. ISY GmbH is not obliged to issue you or customs authorities with a supplier or long-term supplier declaration and / or an export declaration or to procure such from its own pre-suppliers. We would also like to point out that we have no influence on the duration of the delivery by forwarding and shipping companies and cannot guarantee the complete tracking of shipments.

Please note that international shipping to certain countries is subject to delivery restrictions and not all items may be shipped to all countries. You are responsible for ensuring that products can be lawfully imported into the country of destination. It may also be the case for air and sea freight deliveries that a “door-to-door” service is not included and you may need to pick up the goods at the respective airport or seaport. We will not carry any additional transportation costs.

Goods delivered by ISY GmbH to Germany or to other European Union countries are, of course, subject to VAT. If these goods are then exported to NON-EU COUNTRIES, a VAT refund under § 7132 (3) UStG is NOT possible on our part. We apologize for any inconvenience.

4. Warranty and guarantee

In the event that a delivered article displays evidence of material or manufacturing defects, including possible transport damage, please report such problems to us or the parcel service that dispatched your package immediately. In case you receive your package via freight forwarding and the packaging and/or the article is damaged please report such problems at the freight forwarding driver. Please have this report confirmed in writing. For any defects or problems with the item that appear before the expiration of the legal warranty (24 months), the customer may choose any of the actions to which he/she is entitled: subsequent performance in the form of repair (rework) or product replacement (subsequent delivery). In case subsequent performances are only possible at disproportionately heavy expense, we have the right to choose subsequent fulfillment. In case the customer’s request necessitates an effort out of all proportion to the customer‘s interest we have the right to refuse subsequent fulfillment. This also comes into effect, if the supplementary performance is not possible. Except from this warranty / guarantee are damages which occur as a result of natural wear, inappropriate usage and lacking or wrong care. Any additional liability especially in combination with consequential damages and claims for damages of any type that exceed the value of the part delivered, are excluded. Complaints and discrepancies do not release the customer from his/her payment obligation. A limited warranty of twelve months applies to the repaired components within chargeable repair work.

5. Orders, offers and prices

Our offers, services and deliveries are provided exclusively on the basis of these general terms and conditions. All offers are not-binding and without obligation and the prior sale of articles from stock and the delivery options are subject to exceptions. The pictures, measurements, weights and characteristics of the articles in our catalogue and brochures have been made by the best knowledge based on the information from the suppliers and manufacturers but without any guarantee and liability in relation to the accuracy, completeness or precision of the information provided. Changes in design, dimension, weight, form and execution by manufacturers remain reserved.

5.1 Prices

All of our prices mentioned are displayed in EURO and include the value added tax (VAT) prescribed by law. There will be no VAT added to deliveries to countries outside the EU.

6. Delivery provision

We will deliver for as long as stocks last. There is no claim for delivery in case it is not possible to us to acquire this article. If delivery is not possible, we will notify you immediately. Our remaining stock („Clearance/ Sales/Offers“) only holds small quantities or even individual pieces. In case we are unable to deliver we expressly reserve the right to non-provision of service. Already rendered payments will be immediately refunded. Further claims against the company ISY GmbH are excluded. There is no claim for delivery if it is not possible for us to obtain this product.

7. Payment, date of payment

The payment of goods for deliveries can be made via invoice as an advance payment, via credit card/PayPal. ISY GmbH reserves the right to exclude certain payment methods in individual cases. It is not possible to pay by cash or cheque. Liability in the event of loss shall be ruled out.

In case of purchase on invoice the invoice must be paid by you before we dispatch the order. If the invoice payment does not arrive in our bank account within 7 working days you’re your order we consider your order as cancelled.

8. Set-off and retention

Set-off against counter demands is only permitted in as much as these have been recognized by us as existent and due, or have been established as legally effective.

9. Reservation of title

Delivered items remain our property until payment in full has been made according to the business relationship between us and the purchaser.

9.1 Account current / Balance clause (business relationship clause)

The goods supplied to the buyer remain the property of the seller until their complete payment as well as until all other liabilities of the buyer have been settled as a result of this business connection. This also applies to cases where individual claims or all claims are included in a current account, the balance of which has been calculated and acknowledged.

9.2 Extended reservation of ownership in the case of resale with anticipatory assignment clause

The buyer is only entitled to resell the goods sold under reserve according to the rules, if he assigns all present and future claims accruing from the resale to the seller (ISY GmbH) when the underlying contract is concluded. If reserved goods are resold in unprocessed or processed state or in conjunction with items that are the exclusive property of the buyer, the buyer herewith and now assigns to the seller any and all receivables to their full extent arising from the resale. If goods subject to reservation of title are sold unprocessed or in combination with goods which are not the contractual partner‘s property, the contractual partner hereby transfers to us the claims resulting from such sale to the value of the goods subject to reservation of title together with all ancillary rights and with absolute priority. The seller hereby accepts this assignment. The buyer is entitled to collect such receivables also after the assignment. The right of the seller to demand payment remains unaffected, but obliges the seller to not demand payment as long as the purchaser fulfils their payment and other commitments properly. If necessary, the seller may demand that the buyer discloses the assigned claims and the related debtors, provides all details required to enable collection, and hands over the relevant documentation and notifies the debtors of this assignment.

9.3 Extended reservation of ownership with processing

Any processing or modification of goods subject to retention which is carried out on the seller’s behalf shall not put the seller under any obligation. If the customer processes, connects, mixes or combines the reserved property with other merchandise not belonging to the seller, the seller becomes joint owner of the newly created article with a share corresponding to the proportion of its re-served property to the other merchandise at the time the processing, connecting, mixing or combining took place. If the buyer acquires the sole ownership of the newly created article, it is understood that the buyer will grant the seller co-ownership of the newly created article in proportion to the value of the processed, connected, mixed or combined reserved property, and hold it in safe custody for the seller free of charge.

10. Place of jurisdiction

In accordance with EU-regulation ((EU) No. 524/2013), we are obligated to make a direct link available for online dispute resolutions within the EU’s online dispute resolution platform.
Link to the European Commission’s online platform for extrajudicial online dispute resolution / Email: info AT

11. Privacy

When entering a contract with us, you agree to our ISY GmbH privacy statement, which you can access in the footer .

12. Validity

If any provision of these General Terms and Conditions is or becomes invalid, the other provisions and any contracts concluded pursuant to these provisions shall not be affected thereby.

13. Disclaimer of liability

Our liability beyond the delivery and sales conditions stated above is based exclusively on the provisions of the above paragraphs. Any and all claims not expressly granted herein including damages under what title ever, also claims arising from violation of accessory contractual obligations, pre-contractual obligations and from illicit action, are excluded irrespective of the legal ground they arouse from. This does not apply to damage caused intentionally or by gross negligence or in cases where liability is prescribed by law. With the publication of new price lists and catalogs all past offers lose their validity.

14. Disclaimer for external links

The company ISY GmbH has internet links to other sites on its homepage. The following applies to all these links: ISY GmbH expressly declares that we do not have any influence whatsoever on the design and content of linked pages and cannot monitor how the providers of these pages handle the information. We thus explicitly distance ourselves herewith to all contents of the linked pages from and state that third party contents are not our own. This disclaimer applies to all featured links and for the contents of all websites to which these links guide.

15. Applicable law

This agreement between the parties (ISY GmbH and the buyers) shall be governed by German law and shall be subject to the exclusive jurisdiction of the German Courts. The application of the UN arrangement about contracts about the international goods purchase from the 11.04.1988 is excluded. With the publication of new price lists or terms and conditions or catalogues all past offers lose their validity.

16. Supplier identification


c/o Agnes Treuhand
Bremer Str 15
DE- 21244 Buchholz in der Nordheide

Tel. +49 (0) 4181 201 8370
E-Mail: info AT
CEO/Owner: Paul Vuolle, Danka Vuolle
Commercial Register: Berlin-Charlottenburg, HRB 59213
VAT number: DE180528554

Buchholz in der Nordheide, 05.2.2021

Please the EU link for ODR: ODR