Please see our FAQs fpr some typical questions and answers relating to our Website, Ordering and Products.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Once your have ordered and checked out you will get an order confirmation with a receipt in your email box you gave during your ordering process or in My Account during the registration process

For returning a product please read our terms and conditions carefully. You will also find instructions in there.

Returns have to be done exclusively to the address stated on the return slip.

Generally please ALWAYS contact us before returning a product. We will get back to you and give you instructions.

Absolutely. You can contact us anytime by phone and talk to a person. Not a trained customer service employee who in the end cannot help you. With ISY GmbH you always have a person on the phone has the power to decide and take action.

Please call us. We want to hear from you. Tel. +49 4181 201 8370